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Request: Managing Costs & Improving Customer Satisfaction for Total Loss Claims

Increased use of high-tech components in the manufacture of new vehicles combined with an older overall vehicle population have led to higher total loss rates. As a result, the total loss claims process has become a more important success factor for P&C carriers. Given the critical importance of this process, Insurance Auto Auctions, Inc. (IAA) undertook a research project designed to uncover opportunities to improve outcomes for P&C carriers.

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