IAA wants to ensure that all customers are provided with the most up to date information during and after catastrophic weather events. During a catastrophic event, IAA will update this page regularly to alert customers of the storm and IAA’s movements.
Hurricane Michael has devastated areas in the Florida Panhandle, and many other areas along its path are feeling the impacts as well. Panama City and Mexico Beach – the areas of initial landfall – remain inaccessible, with no power and with very little cellular service. IAA’s Catastrophe Services Team is in the region, has enacted its catastrophe plan, and is aiding in recovery. Our thoughts are with all of those that have been affected by Hurricane Michael.
Real Estate: IAA has adequate land in the impacted areas to handle the expected influx of vehicles from Hurricane Michael, and is beginning to receive vehicles as they become accessible.
Towing: Commitments to support the recovery effort have been secured throughout the region. Trucks are available to pick up vehicles as soon as they are accessible, with many towers currently picking up vehicles. IAA is utilizing our IAA Tow AppTM to support and streamline dispatch and recovery efforts.
IAA CAT Team: Members of the IAA CAT Services Team are stationed throughout the impacted region and continue to aid in the recovery process. We have additional staff and equipment on standby to be deployed as needed once certain areas become accessible. Our call centers are working extended hours – 7am to 7pm, 7 days a week.
All branches in the affected region are open and operational, with weekly auctions occurring as scheduled.
Real-time branch updates related to Hurricane Michael are available here.
Due to poor cellular service in and around the region, it may be beneficial to provide alternative phone numbers for your vehicle owners where possible in order to expedite communications regarding vehicle claims.
The safety of our employees and customers is of the utmost importance to IAA. Flooding, downed trees and lack of power in areas of the impacted region are still making many roads impassable.
Following are links which are updated in real-time that provide specific information on road closures as well as curfews.
PLEASE NOTE: Closures and curfews are likely to change throughout the day and night.
Please check the sites below to ensure up to date information.
If you have any questions regarding CAT operations, please contact the following team members:
Regional Vice President
681.209.4047 | firstname.lastname@example.org
860.436.7672 | email@example.com
Our best-in-class Dealer CAT Service allows you to get back in business after weather-related events, clearing your lot of damaged vehicles quickly and maximizing your returns via our auction model. Learn more about how IAA supports vehicle dealers.
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Two Westbrook Corporate Ctr.
Westchester, IL 60154
2040 E. Algonquin Rd. Suite 501
Schaumburg, IL 60173
69 Hinckley Rd.
Clinton, ME 04927
69 Hinckley Rd.
Clinton, ME 04927
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