Towers

IAA works with towers across the US. In times of catastrophe we expand our national towing network to help move the increased volume of vehicles. We offer a per vehicle towed compensation rate, per diem, and a potential bonus structure. If you’d like to be a part of our responder team in area affected by Hurricane Harvey or Hurricane Irma, click on the link below and send your contact information to the IAA Transportation team.

Hurricane Harvey Hurricane Irma

Policyholders

Catastrophic events can be devastating. Homes, personal possessions, and lives can be damaged if not lost. When your vehicle is damaged and deemed a total loss your life can be tremendously disrupted. As an insurance company policyholder with a total loss vehicle, you want to get your claim settled quickly. Following are several key tips to help ensure that when your vehicle is picked up by one of our professional tow truck operators the process is efficient and allows you to continue the process of securing a replacement vehicle.

 

TIP #1

Call Your Insurance Company. If you’ve been in an accident or your vehicle has been damaged due to a weather catastrophe (flood, hurricane, tornado, etc.) call your insurance company and follow their specific instructions.

 
 

TIP #2

Do Not Move Your Vehicle. Especially if your vehicle has been submerged in water. Vehicles have electrical components which can potentially ignite when them come in contact with water such as from a flood. Our professional tow truck operators are trained to safely move vehicles that have been flooded.

 
 

TIP #3

Secure Your Title. If you have the vehicle title in your possession and do not have a vehicle loan, place your title in a well-marked envelope. Once you have contacted your insurance company regarding your vehicle, follow your insurance company’s instructions on what to do with your title.

 
 

TIP #4

Remove Personal Items. Thoroughly check your vehicle and remove any and all personal items. This will potentially protect any personal information and save you valuable time by eliminating the need to pick your personal items up. Be sure to check the following locations:

  • Trunk
  • Glove compartment
  • Back pocket of seats
  • Pockets and holders on doors
  • All compartments between seats
  • Under and between seats
  • Under mats
  • In visors
 
 

TIP #5

Locate All Keys. Find all keys for your vehicle and place them in a well-marked envelope or a zip lock bag. Place keys are under the driver’s side floor mat or in the glove compartment and leave your vehicle unlocked. The keys will allow our professional tow truck operators to safely unlock the steering wheel and if needed steer the car as it is pulled onto the tow truck.

 
 

TIP #6

Remove License Plates. Remove both the front and back license plates from the vehicle. This will save you valuable time from having to apply for new plates and spend time at the DMV. This also potentially protects any personal information.

 
 

TIP #7

Clear a Path to the Vehicle. If the vehicle is in the driveway, don’t have any other operating vehicles parked in its path to the road or debris piled behind or in front of the vehicle. Our professional tow truck drivers want to secure your total loss vehicle as easily as possible without damaging your property or other items.

 

CAT Updates

IAA wants to ensure that all customers are provided with the most up to date information during and after catastrophic weather events. Below is the current catastrophe information (Ctrl+R to refresh your screen):

HURRICANE IRMA

 

TOWING & TRANSPORT

The Transportation and CAT Logistics team secured trucks from our national CAT tower network and recovery efforts continue in the area. 

 

REAL ESTATE

Based on reported claim counts, estimated total loss frequencies, and assignment volume, sufficient acreage has been secured. 

 

STAFFING

Support staff from the IAA CAT Team is available to support recovery operations for Irma. Our Release Call Centers have secured additional agents to handle assignments.

 

Branch status:

• All IAA branches in Florida, Georgia and South Carolina are open and operating.

• All area auctions are being held on their normal days and times.

 

CONTACTS

If you have any questions regarding Irma CAT operations, please contact the following team members:

 

Dave Taylor, Regional Vice President

301.758.3114 -- dtaylor@iaai.com

 

Mark Woods, Area Manager - FL

772.321.2937 -- mawoods@iaai.com

 

Steve Cummins, Area Manager - GA

404.372.4001 -- scummins@iaai.com

 

Danny Church, Area Manager - VA, NC, SC

336.516.5827 -- dchurch@iaai.com

 

Jeff Vent, Regional Sales Manager

610.984.7839 -- jvent@iaai.com

 

 

HURRICANE HARVEY

 

TOWING & TRANSPORT

IAA national CAT towing network has hundreds of trucks operating in the area and continues to recover vehicles 7 days a week. All area CAT yards and Houston branches are accessible 24/7 for tower drop off.

 

REAL ESTATE

Based on reported claim counts, estimated total loss frequencies, and assignment volume, sufficient acreage has been secured. 

 

RELEASE

All vehicles still submerged or not accessible are being noted as CAT Inaccessible in CSAToday. IAA Release Call Centers have extended hours (7:00am - 9:00pm CST) and significantly increased agents to manage the assignment volume.

 

EQUIPMENT

Additional loaders and other necessary equipment is on the ground in Houston.

 

BRANCHES 

All branches are open and operating. Auctions are being held on regularly scheduled days and times.  To view auctions with flood vehicles visit: IAA Flood Sales

 

 

CONTACTS

If you have any questions regarding Harvey CAT operations, please contact the following team members:

 

Scott Guenther, Regional Vice President

713.551.3699 -- sguenther@iaai.com

 

Michelle Casper, Area Manager

832.544.4215 -- mcasper@iaai.com

 

Gregg Leonard, Area Manager

972.795.2836 -- gleonar@iaai.com

 

August Cauduro, Director of Corporate Accounts

972.523.7792 -- acauduro@iaai.com

 

TROPICAL DEPRESSION NATE

 

TOWING & TRANSPORT

The IAA Transportation and CAT Logistics team have trucks from our national CAT tower network on standby in the area.  We will secure additional tow trucks if needed.

 

REAL ESTATE

Additional land has been secured in advance of the storm, and existing acreage, dedicated to CAT operations in Louisiana, Alabama, Mississippi and Florida is available.

 

STAFFING

Support staff from the IAA CAT Team is available to support recovery operations for Nate. Our Release Call Centers have secured additional agents to handle assignments.

 

Branch status:

• We will continue to provide updates on branches in the area.

• Currently, area auctions are being held on their normal days and times.

 

CONTACTS

If you have any questions regarding Nate CAT operations, please contact the following team members:

 

IAA South Central Region:

 

Scott Guenther, Regional Vice President

713.551.3699 -- sguenther@iaai.com

 

Michelle Casper, Area Manager

832.544.4215 -- mcasper@iaai.com

 

August Cauduro, Director of Corporate Accounts

972.523.7792 -- acauduro@iaai.com

 
 
IAA Southeast Region:
 

Dave Taylor, Regional Vice President

301.758.3114 -- dtaylor@iaai.com

 

Mark Woods, Area Manager - FL

772.321.2937 -- mawoods@iaai.com

 

Jeff Vent, Regional Sales Manager

610.984.7839 -- jvent@iaai.com

 


A Trusted Partner

From insurance companies and rental firms to auto dealers and parts recyclers, IAA has been a trusted partner for selling and buying vehicles since 1982. Today, our headquarters reside just outside of Chicago in Westchester, Illinois. We’ve established more than 170 corporate-owned auctions across the U.S. and Canada with plans to continue to expand and grow.

With a talented team of more than 2,700 employees, IAA is committed to providing customers with the highest level of service in the industry. We place special emphasis on nurturing strategic partnerships and transforming our product offering to be much more than a salvage auction. From our line of Total Loss Solutions products that help speed up the claim settlement process to developing a global marketplace that connects buyers to the right vehicles to leveraging our business model to turn donated vehicles into funding for charities, IAA is always innovating to provide comprehensive service solutions.

Whether you’re a vehicle buyer or seller, you’ll find the solutions you need to make the most of your auction experience. That’s why we’re the leading experts on the global vehicle marketplace.

IAA Has Mobilized

We have mobilized our towers in the affected area and vehicles are being picked up.

IAA CAT yards and overflow space provide additional space for the increased assignment volume.

We are closely monitoring expected client volume projections to ensure appropriate staffing to support.

Recovery operations are underway as a result of Hurricane Harvey and Hurricane Irma.

Contact Us

We continue to actively managing operations, transportation, logistics and real estate.