IAA is part of the response process in catastrophic situations. We work on behalf of our seller clients with local authorities and municipalities to clear vehicles from roads, homes and businesses to enable the community to regain access to the affected area as quickly as possible. In addition, we help our insurance seller clients settle claims faster, allowing them to shift focus to securing a replacement vehicle. We also assist dealers, fleet, finance and rental customers to move damaged inventory from lots and locations allowing them to move forward with their business.
Catastrophic events can be devastating. Homes, personal possessions, and lives can be damaged if not lost. When your vehicle is damaged and deemed a total loss your life can be tremendously disrupted. As an insurance company policyholder with a total loss vehicle, you want to get your claim settled quickly. The following are several key tips to help ensure that when your vehicle is picked up by one of our professional tow truck operators, the process is efficient and allows you to continue the process of securing a replacement vehicle.
Call Your Insurance Company. If you’ve been in an accident or your vehicle has been damaged due to a weather catastrophe (flood, hurricane, tornado, etc.) call your insurance company and follow their specific instructions.
Do Not Move Your Vehicle. Especially if your vehicle has been submerged in water. Vehicles have electrical components which can potentially ignite when them come in contact with water such as from a flood. Our professional tow truck operators are trained to safely move vehicles that have been flooded.
Secure Your Title. If you have the vehicle title in your possession and do not have a vehicle loan, place your title in a well-marked envelope. Once you have contacted your insurance company regarding your vehicle, follow your insurance company’s instructions on what to do with your title.
Remove Personal Items. Thoroughly check your vehicle and remove any and all personal items. This will potentially protect any personal information and save you valuable time by eliminating the need to pick your personal items up. Be sure to check the following locations:
Locate All Keys. Find all keys for your vehicle and place them in a well-marked envelope or a zip lock bag. Place keys are under the driver’s side floor mat or in the glove compartment and leave your vehicle unlocked. The keys will allow our professional tow truck operators to safely unlock the steering wheel and if needed steer the car as it is pulled onto the tow truck.
Remove License Plates. Remove both the front and back license plates from the vehicle. This will save you valuable time from having to apply for new plates and spend time at the DMV. This also potentially protects any personal information.
Clear a Path to the Vehicle. If the vehicle is in the driveway, don’t have any other operating vehicles parked in its path to the road or debris piled behind or in front of the vehicle. Our professional tow truck drivers want to secure your total loss vehicle as easily as possible without damaging your property or other items.
IAA works with towers across the US. In times of catastrophe we expand our national towing network to help move the increased volume of vehicles. We offer a per vehicle towed compensation rate, per diem, and a potential bonus structure. If you’d like to be a part of our responder team in an affected area, click on the link below.
IAA wants to ensure that all customers are provided with the most up to date information during and after catastrophic weather events. During a catastrophic event, IAA will update this page regularly to alert customers of the storm and IAA's movements.
Both the Woolsey and Camp fires are now 100% contained, but fire crews continue to monitor for hot spots.
IAA will continue to monitor the situation to determine what clean-up efforts are planned for these areas, and will work with Local, State and Federal agencies to assist as needed.
Our thoughts are with all of those affected by the fires and those who continue to work to control the containment areas.
Real Estate: IAA has adequate capacity to handle the expected total loss volume resulting from the fires.
Towing: Towing and recovery equipment is available and ready to service these events, if and when needed.
Provider Information: All total loss vehicles in this area will be considered hazardous waste due to the amount of contaminated ash in the area and any fire retardant which may have fallen onto the vehicles. Due to this, and because of the extreme sensitivity around the overall property losses for customers, IAA will act in a reactionary versus proactive fashion and will work directly with providers and State, Federal and Local Authorities before making any contact with customers regarding vehicle pickups.
All of our IAA California branches are open and running auctions on schedule.
Click here for the latest fire map.
Click here to view the Woolsey Fire Incident Report.
Click here to view the Camp Fire Incident Report.
If you have any questions regarding CAT operations, please contact the following team members:
Our best-in-class Dealer CAT Service allows you to get back in business after weather-related events, clearing your lot of damaged vehicles quickly and maximizing your returns via our auction model. Learn more about how IAA supports vehicle dealers.
This report details how the IAA CAT Response Team was equipped and ready to respond swiftly to Hurricane Harvey.
Texas was battered by three catastrophic weather events in the spring of 2016. Armed with knowledge from prior experiences and some pre-CAT planning, IAA was on the scene to assist insurance carriers
Take a behind-the-scenes look at what it took to help our insurance partners overcome one of the most challenging natural disasters in U.S. history.
This report details how the IAA CAT Response Team took action and aided in the recovery efforts before, during and after the 2016 Louisiana floods.
From insurance companies and rental firms to auto dealers and parts recyclers, IAA has been a trusted partner for selling and buying vehicles since 1982. Today, our headquarters reside just outside of Chicago in Westchester, Illinois. We’ve established more than 170 corporate-owned auctions across the U.S. and Canada with plans to continue to expand and grow.
With a talented team of more than 2,700 employees, IAA is committed to providing customers with the highest level of service in the industry. We place special emphasis on nurturing strategic partnerships and transforming our product offering to be much more than a salvage auction. From our line of Total Loss Solutions products that help speed up the claim settlement process to developing a global marketplace that connects buyers to the right vehicles to leveraging our business model to turn donated vehicles into funding for charities, IAA is always innovating to provide comprehensive service solutions.
Whether you’re a vehicle buyer or seller, you’ll find the solutions you need to make the most of your auction experience. That’s why we’re the leading experts on the global vehicle marketplace.
December 7th, 2018 8:00 PM
2018 was jam-packed with inspiring stories, interesting trends and industry-shaping developments. In Charity Views… https://t.co/4dJR8IG2NY
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December 6th, 2018 5:49 PM
WRAP UP REMINDER: Have you checked out our wrap up of the 2018 hurricane season yet? If not, do so today.… https://t.co/IFrmE4zLZE
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December 7th, 2018 6:57 PM
Before we set our sights on 2019, let’s take a look at the last 356 days in the world of philanthropy. There were some incredible stories, with lots to learn from. In the latest installment of Charity Views we examine it all. Download Vol. 26 here: #1car1difference #CharityViews
A Look Back on 2018
December 6th, 2018 5:48 PM
WRAP UP REMINDER: Have you checked out our wrap up of the 2018 hurricane season yet? If not, do so today. #IAACATResponse #IAAInnovates #IAATowApp #TeamIAA
Reflecting On The 2018 Hurricane Season
December 5th, 2018 8:30 PM
Insurance Auto Auctions constantly looks at what drives returns at auction. Today, IAA's own Sebastian Gancarczyk, VP of Finance, digs into electric vehicle batteries. As a growing alternative to traditional engines, the question is – what’s the second life value of an #EVbattery? #IAAthinks #TeamIAA #IAAinnovates
Forecasting Prices for Aftermarket EV Batteries
We continue to actively managing operations, transportation, logistics and real estate.
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2040 E. Algonquin Rd. Suite 501
Schaumburg, IL 60173
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Clinton, ME 04927
69 Hinckley Rd.
Clinton, ME 04927
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