Towers

IAA works with towers across the US. In times of catastrophe we expand our national towing network to help move the increased volume of vehicles. We offer a per vehicle towed compensation rate, per diem, and a potential bonus structure. If you’d like to be a part of our responder team in an affected area, click on the link below.  

IAA Transportation

Policyholders

Catastrophic events can be devastating. Homes, personal possessions, and lives can be damaged if not lost. When your vehicle is damaged and deemed a total loss your life can be tremendously disrupted. As an insurance company policyholder with a total loss vehicle, you want to get your claim settled quickly. The following are several key tips to help ensure that when your vehicle is picked up by one of our professional tow truck operators, the process is efficient and allows you to continue the process of securing a replacement vehicle.

You can also download the key tips here!

 

 

TIP #1

Call Your Insurance Company. If you’ve been in an accident or your vehicle has been damaged due to a weather catastrophe (flood, hurricane, tornado, etc.) call your insurance company and follow their specific instructions.

 
 

TIP #2

Do Not Move Your Vehicle. Especially if your vehicle has been submerged in water. Vehicles have electrical components which can potentially ignite when them come in contact with water such as from a flood. Our professional tow truck operators are trained to safely move vehicles that have been flooded.

 
 

TIP #3

Secure Your Title. If you have the vehicle title in your possession and do not have a vehicle loan, place your title in a well-marked envelope. Once you have contacted your insurance company regarding your vehicle, follow your insurance company’s instructions on what to do with your title.

 
 

TIP #4

Remove Personal Items. Thoroughly check your vehicle and remove any and all personal items. This will potentially protect any personal information and save you valuable time by eliminating the need to pick your personal items up. Be sure to check the following locations:

  • Trunk
  • Glove compartment
  • Back pocket of seats
  • Pockets and holders on doors
  • All compartments between seats
  • Under and between seats
  • Under mats
  • In visors
 
 

TIP #5

Locate All Keys. Find all keys for your vehicle and place them in a well-marked envelope or a zip lock bag. Place keys are under the driver’s side floor mat or in the glove compartment and leave your vehicle unlocked. The keys will allow our professional tow truck operators to safely unlock the steering wheel and if needed steer the car as it is pulled onto the tow truck.

 
 

TIP #6

Remove License Plates. Remove both the front and back license plates from the vehicle. This will save you valuable time from having to apply for new plates and spend time at the DMV. This also potentially protects any personal information.

 
 

TIP #7

Clear a Path to the Vehicle. If the vehicle is in the driveway, don’t have any other operating vehicles parked in its path to the road or debris piled behind or in front of the vehicle. Our professional tow truck drivers want to secure your total loss vehicle as easily as possible without damaging your property or other items.

CAT Updates

IAA wants to ensure that all customers are provided with the most up to date information during and after catastrophic weather events. During a catastrophic event, IAA will update this page regularly to alert customers of the storm and IAA's movements.

HURRICANE MICHAEL | OCTOBER 15, 2018

Hurricane Michael has devastated areas in the Florida Panhandle, and many other areas along its path are feeling the impacts as well. Panama City and Mexico Beach – the areas of initial landfall – remain inaccessible, with no power and with very little cellular service. IAA’s Catastrophe Services Team is in the region, has enacted its catastrophe plan, and is aiding in recovery. Our thoughts are with all of those that have been affected by Hurricane Michael.


 

 

 

 

 

 

 

Real Estate:  IAA has adequate land in the impacted areas to handle the expected influx of vehicles from Hurricane Michael, and is beginning to receive vehicles as they become accessible.

 

 

 

 

 

 

 

 

Towing: Commitments to support the recovery effort have been secured throughout the region. Trucks are available to pick up vehicles as soon as they are accessible, with many towers currently picking up vehicles. IAA is utilizing our IAA Tow AppTM to support and streamline dispatch and recovery efforts.

 

 

 

 

 

 

 

 

IAA CAT Team: Members of the IAA CAT Services Team are stationed throughout the impacted region and continue to aid in the recovery process. We have additional staff and equipment on standby to be deployed as needed once certain areas become accessible. Our call centers are working extended hours – 7am to 7pm, 7 days a week.

 

 

 


BRANCH UPDATES

  

All branches in the affected region are open and operational, with weekly auctions occurring as scheduled.

 

Real-time branch updates related to Hurricane Michael are available here.

 


INSURANCE PROVIDERS

  

Due to poor cellular service in and around the region, it may be beneficial to provide alternative phone numbers for your vehicle owners where possible in order to expedite communications regarding vehicle claims.

 


ROAD CLOSURES / ACCESSIBILITY:

  

The safety of our employees and customers is of the utmost importance to IAA. Flooding, downed trees and lack of power in areas of the impacted region are still making many roads impassable.

 

Following are links which are updated in real-time that provide specific information on road closures as well as curfews.

 

PLEASE NOTE: Closures and curfews are likely to change throughout the day and night.
Please check the sites below to ensure up to date information.

 

Florida Road Closures

Georgia Road Closures

South Carolina Road Closures

North Carolina Road Closures

 


If you have any questions regarding CAT operations, please contact the following team members:

 

Dave Taylor
Regional Vice President

681.209.4047 | dtaylor@iaai.com
Joe Erardi
Sales Manager

860.436.7672 | jerardi@iaai.com

IAA Supports Vehicle Dealers During Catastrophes

Our best-in-class Dealer CAT Service allows you to get back in business after weather-related events, clearing your lot of damaged vehicles quickly and maximizing your returns via our auction model. Learn more about how IAA supports vehicle dealers.

 


A Trusted Partner

From insurance companies and rental firms to auto dealers and parts recyclers, IAA has been a trusted partner for selling and buying vehicles since 1982. Today, our headquarters reside just outside of Chicago in Westchester, Illinois. We’ve established more than 170 corporate-owned auctions across the U.S. and Canada with plans to continue to expand and grow.

With a talented team of more than 2,700 employees, IAA is committed to providing customers with the highest level of service in the industry. We place special emphasis on nurturing strategic partnerships and transforming our product offering to be much more than a salvage auction. From our line of Total Loss Solutions products that help speed up the claim settlement process to developing a global marketplace that connects buyers to the right vehicles to leveraging our business model to turn donated vehicles into funding for charities, IAA is always innovating to provide comprehensive service solutions.

Whether you’re a vehicle buyer or seller, you’ll find the solutions you need to make the most of your auction experience. That’s why we’re the leading experts on the global vehicle marketplace.

IAA Has Mobilized

We have mobilized our towers in the affected area and vehicles are being picked up.

IAA CAT yards and overflow space provide additional space for the increased assignment volume.

We are closely monitoring expected client volume projections to ensure appropriate staffing to support.

Recovery operations are underway as a result of Hurricane Harvey and Hurricane Irma.

Contact Us

We continue to actively managing operations, transportation, logistics and real estate.